Customer Information



For warranty questions or claims, please contact:

For closings after 6/1/22, use your BUILDERTREND login for warranty claims.

2-10 Home Warranty

(Subject to community)
Our 2-10 warranty provides 1 year surety coverage for workmanship, 2 year surety coverage for distribution systems and a full 10 years of insurance-backed coverage for qualifying structural defects on newly constructed homes starting on day one.

Workmanship Warranty

The workmanship warranty establishes the standards applicable to the fit, finish and materials used in the construction of your home. Commonly used across industries, fit refers to how well the parts of the finished product come together and finish refers to the completeness of work.

Distribution Systems Warranty

The distribution systems warranty establishes the standards for your home’s electrical, plumbing and mechanical systems. The wiring, piping and ductwork of your new home are addressed under this warranty.

Structural Warranty

The structural warranty addresses the designated load-bearing elements of your home. While your home was carefully constructed and inspected, occasionally unforeseen problems arise, even in the best-built homes.

Builder Backed Service Program

(Not available in New Jersey)
Utilizing the National Association of Home Builders’ Residential Construction Performance Guidelines, this program provides a platform for quick resolution and warranty administration services for builders and home buyers, and education about what is and isn’t covered to help avoid costly disputes.

Strategic Insurance Alliances

(Not available in select states)
2-10 HBW has strategic alliances with a number of commercial general liability carriers that offer discounted premiums for builders who are members of our program, and use insurance-backed structural warranties on every home they build.

10 Year Structural Home Warranty

Insurance-backed coverage for qualifying structural defects to load-bearing components.

Remodeler’s Home Improvement Warranty

A 10 year warranty providing insurance-backed coverage for defects in home improvements.

Manufactured/Modular Home Warranty

Our 10 year warranty provides insurance-backed coverage for manufactured and modular homes. The Manufactured Home Warranty provides 10 years of coverage against qualifying structural defects in load-bearing components from the frame up. The Modular Home Warranty provides 10 years of structural coverage from the sill plate up.

Construction Lender Warranty

Our 10 year warranty provides insurance-backed coverage for qualifying structural defects in new homes taken back by the lender.

Light Commercial Warranty

Our Light Commercial warranty provides 10 years of coverage for structural defects from the earliest closing date, first title transfer or the date of first occupancy for the building and is tailored for the commercial builder.


Front Line Warranty Service

(Optional enhancement. Not available in New Jersey.)
2-10 HBW is the first point of contact for all homeowner warranty questions to alleviate expensive homeowner call-backs.

New Construction
Home Warranty Service Agreement

(Optional enhancement. Not available in all areas.)
Our New Construction Home Warranty Service Agreement provides coverage for the home’s systems and appliances, including central heating systems, water heaters, plumbing, electrical, attic and exhaust fans, central air conditioning and kitchen appliances. Coverage is effective at closing or one year after the home closed, whichever you choose, and one or two years of verage is available.